Can this guy be anymore....not cool!

The sandwich story continues...........

I was expecting a call from the young kid to get my credit card to pay for the subs late yesterday afternoon. The kid had let me leave the shop without paying. It had taken him over an hour to make the subs and he did not want me to wait any longer than I had to. He thought bringing out may take him another 10-15 minutes. He also told me to grab a bag of chips for all the employees to make amends for being so late.

This kid had more customer service sense in his head then the Father has in his whole body. So I do not hear from the kid.....I was not thinking about it. I get a call this morning from the owner asking me to call him and clear it up. The message was not that bad....just seemed uncomfortable for him it seemed. I call and he's kind of apologetic for the screw-up ....but more interested in finding out about those chips. He insinuated that I took the chips. I straightened that out and told him that the kid said to take the 20 bags of chips on account of the issue. He then says ok and gives me the bill $185....he then lets me know that it does not include the chips....and then he waits in silence...I am thinking what is this guy doing????? Does he think I am going to argue.....so I wait a few moments and then say...ok do you want the credit card number....I can hear this schmuck exhale.... gets the number....no big apologies...no ....hey let me take care of you on some of the bill....no, hey let me get you a free sub when you come in next time....nothing....
By the way....the kid offered 25% off the bill when he was making it.....I told him not to worry, we would pay in full. I was sure he did not behave the authority to give the discount.

The funny thing is.....I just check my voicemail from my phone; the owner had called me last night. That was probably the reason for him sounding weird on the phone today. If I could only play you this message....It sounds like a collection agency call. The kid tried to call you all day...he never left a message,...now I need to call, you need to pay for the sandwiches you TOOK from my store...what a schmuck...I feel sorry for him, he has no trust in human beings. We deal with customers all day buying cables.... of people are honest. They are not looking for something for free or trying to get away with something. The 1%....fire them....don't have them as customers....but don't let the 1% jade your opinion and your shape your customer service philosophy.

Back to work......