I am a loyal fan of Weber Grills. I bought mine over 12 years ago and have had many friends buy Webers after being at my house. This week I will be rebuilding the inside of the grill. I have rebuilt it once before. I repainted the bottom and replaced the flavor bars and cooking grills. This time I need to replace those flavor bars and the gas pipes themselves. Home Depot does not carry the gas pipes so I needed to order them on-line.
As I ordered the parts I noticed the site stated that it may take 5 days to ship. I thought this would be crazy and that they probably were just setting the expectation really low. I buy a ton on-line and it is usually shipped within 48 hours. At our site www.showmecables.com we ship all orders the same day, right up until 5:00 p.m.
So when my stuff didn't come within a few days....also no shipping confirmation....I called. The women said my order was in the system and that the warehouse would get to my order within the next week! I asked her if she was serious? Oh Yes....we are very busy? Parts are in? I ask....oh yes no issue there. I then ask her if this is normal....yup it is...they are in their busy season and everybody is fixing their grills....and with a lot of people on vacation...they cannot seem to fill the orders! Talk about an order prevention department. The guy who is running that shop should be canned. Hire some summer help you moron! I would guess that the summer.....that comes every year....is not an anomaly in being their busy time. Great planning Weber.
Amazing people can be successful in spite of themselves!
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