Monday, June 8, 2009

Too much customer service?....I guess it can't be "not" cool!

I flew out to Philly last week on business. I flew in at 1, rented a car, had a meeting at 3 and was gone the next morning at 10 am. As most of you know...I hate poor customer service. So I ask you....can there be too much customer service?

I rented a car from Enterprise off of Yahoo travel. It's fast, you can compare rates and my history of checking around has taught me that the rates are usually the best you can get. It took less the 10 minutes to rent the car.

I show up at Enterprise and the counter person comes around the desk, shakes my hand, welcomes me to Enterprise. All very nice....but I am in a hurry. She gives me the run down on the gas and insurance things that I always waive. chats me up about St Louis and my flight. 5-10 minutes and we are done. I figure great give me the keys and point me in the direction of the car. The usual gig....oh no...Miss friendly comes back around the counter and leads me outside. She asks me to wait and then brings the car around front for me. She then has me do am outside inspection of the vehicle getting to agree that the only issue is the scrapes on the back bumper. ...I am now getting a little antsy and want to get out of there.....

I fill out some more paperwork and I am on my way. It really was a good experience. But I really didn't need the extra attention. If it was pouring...then that would of been really cool, but it was a great day out. Can you over customer service people to the point of being a little annoying? Am I just a grumpy-pants as my daughters sometimes call me? Not sure, but with all that effort I was not wow'd

Maybe she just though I was hot.....guess not, they treat all their customers that way!

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